Surfside Realty Vacation Rental Information

Check-in is on Saturday between 4:30PM and 6PM during June, July and August only (for other months, please check with our office for check-in times). Please plan your arrival according to the hours of Check-In as we CANNOT guarantee accommodations before the stated check-in hours. You will need to stop at Surfside Realty to register and receive keys. Please Do NOT go to your rental unit before checking in. All final payments should be PAID IN FULL 30 days prior to check-in date (except for last minute reservations). Personal checks are not accepted less than 30 days prior to arrival. Our office closes at 5:00PM, EXCEPT on Saturdays during June, July and August; during off-season months, our office closes at 4:30PM on Saturdays. If you will be a late arrival, please notify our office so specific arrangements can be made for you. (Please check with our office for Off-Season and Holiday hours of opening and closing times.)

Tax: Tax rate may change without notice. Currently the tax rate is 12%.

Keyless Entry – If you’re staying at a keyless property go straight there to Check-In at 4:30pm, Click here to watch instructions on how to operate lock. Remember at Check – Out to lock door and then enter *0* (star, zero, star).

Departure maid service is included in all rental rates. Before checking-out, Guests agree to  prepare the unit for departure by emptying the refrigerator, taking out all trash, place any dirty dishes in dishwasher and set to start, remove all rented linens and place in linen bags, and placed outside the front door, close & lock all windows, close blinds and/or drapes, turn out all lights, lock doors and return all keys to our office. Should you depart prior to our office opening, you may drop keys in the key drop slot to the right of our office front door.

Guests agree to pay a charge of $150.00 if they take any action that will delay others from timely checking-in, including, but not limited to, the failure of the Guest to timely check-out. NO late check-outs allowed.

Keyless Entry Check-Out: Lock door and then enter *0* (star, zero, star).

A deposit is required at the time of booking. For on-line reservations, a 50% deposit will be charged to the credit card on file within 24 hours of booking the reservation. Balance, including sales tax and accommodation tax on total rent will be due 30 days prior to check-in day. There will be a $110 Peace of Mind Protection charged on all condo rentals and $200 charged on all houses.

. Peace of Mind Protection (“Protection”) covers Guest up to $500.00 (condo) or up to $1,000.00 (house) for any accidental damage that occurs to the Premises during Guest’s stay and is nonrefundable. The Protection does not cover any other property. The Protection does not cover any property owned by Guest or brought onto the Premises by Guest or any other person. In order for the Protection to apply, Guest must immediately report any and all accidental damage to Surfside Realty staff within 24 hours of the event causing damage. Upon timely report, Surfside Realty will investigate the claim, and Surfside Realty will then, in its sole and absolute discretion, determine whether the Protection applies to cover the loss. The failure of the Guest to timely report incidents will result in the loss of the Protection. The Protection does NOT cover acts of God, intentional acts, damage caused by unauthorized acts on the Premises, such as, but not limited to, smoking, any damage not timely reported to Surfside Realty within 24 hours, theft without a police report, and/or damages caused by any pet or other animal brought onto the premises.

Deposit & Refund.  Guest shall be responsible for paying a deposit for the Premises at the time of booking. The deposit will be applied to the rental charges for Guest’s stay. After Guest pays the deposit, Agent will establish a deadline for Guest to pay the balance of the cost and fees associated with renting the Premises. Guest will be required to timely pay the balance for renting the Premises in accordance with the deadline set by Agent.

Consequences if Guest Fails to Meet Payment Deadline After Paying Deposit.

If, after paying the deposit, Guest fails to timely pay the balance for renting the Premises in accordance with the deadline set by Agent, the reservation will be cancelled, and the deposit will not be refunded until and unless the Premises is re-rented by Agent.

If the Premises is re-rented at the same rate that Guest originally agreed to pay for the Premises, Guest shall receive a refund of eighty percent of the deposit. Agent shall be entitled to retain twenty percent of the deposit as compensation for the time and expense associated with cancelling Guest’s reservation and engaging in efforts to re-rent the Premises. By signing this Agreement, Guest agrees that Guest’s deposit shall be applied as set forth in this paragraph. 

If the Premises is re-rented by Agent at a lower rate than Guest originally agreed to pay for the Premises, Guest agrees that Guest’s deposit shall be applied as follows: (I) twenty percent of the deposit shall be paid to Agent as compensation for the time and expense associated with cancelling Guest’s reservation and engaging in efforts to re-rent the Premises; and (II) the balance of the deposit shall then be applied to pay the difference between the rate Guest originally agreed to pay for the Premises and the amount the re-renter agreed to pay to rent the Premises. After the deposit is applied as contemplated by Roman Numerals I and II of this Paragraph, Guest shall be entitled to receive any amount of the deposit that is left over, if any. By signing this Agreement, Guest agrees that Guest’s deposit shall be applied as set forth in Roman Numerals I and II of this Paragraph.

Consequence if Guest Fails to Timely Cancel or Change Their Reservation

Guest must timely cancel or change a reservation within twenty-four hours after booking in order to be entitled to a full refund of Guest’s deposit. If Guest timely cancels or changes their reservation within twenty-four hours of booking, Guest shall be entitled to either the return of any deposit paid in the case of a timely cancellation or to apply the deposit towards a new property in the case of a timely change in reservation.

If Guest fails to timely cancel or change their reservation, the deposit will not be refunded until and unless the Premises is re-rented by Agent. If the Premises is re-rented at the same rate that Guest originally agreed to pay for the Premises, Guest shall receive a refund of eighty percent of the deposit. Agent shall be entitled to retain twenty percent of the deposit as compensation for the time and expense associated with cancelling Guest’s reservation and engaging in efforts to re-rent the Premises. By signing this Agreement, Guest agrees that Guest’s deposit shall be applied as set forth in this paragraph.

If Guest fails to timely cancel or change their reservation and the Premises is re-rented by Agent at a lower rate than the Guest originally agreed to pay for the Premises, Guest agrees that Guest’s deposit shall be applied as follows: (I) twenty percent of the deposit shall be paid to Agent as compensation for the time and expense associated with cancelling Guest’s reservation and engaging in efforts to re-rent the Premises; and (II) the balance of the deposit shall then be applied to pay the difference between the rate Guest originally agreed to pay for the Premises and the amount the re-renter agreed to pay to rent the Premises. After the deposit is applied as contemplated by Roman Numerals I and II of this paragraph, Guest shall be entitled to receive any amount of the deposit that is left over, if any. By signing this Agreement, Guest agrees that Guest’s deposit shall be applied as set forth in Roman Numerals I and II of this paragraph.   

No Refunds for Travel Insurance or Credit Card Fees in the Event of Cancellation

In the event of a Guest cancellation, for any reason whatsoever and regardless of the timing of the cancellation, there will be no refunds of any Travel Insurance or credit card fees that have been paid by Guest to Agent. By signing this Agreement, Guest specifically agrees that these charges are non-refundable in the event of a Guest cancellation, regardless of the reason for the cancellation and regardless of the timing of the cancellation.

This agency reserves the right to refund deposit OR discontinue occupancy, if, in Agent's opinion, same is detrimental to premises.

Surfside Realty Co., Inc offers Travel Protection through Red Sky Travel Insurance.

If you DO NOT wish to purchase Red Sky Travel Insurance you may REMOVE the charge by initialing where indicated on the rental agreement.

Travel Insurance. Agent offers Travel Insurance to Guest through Red Sky Travel Insurance. When a vacation is interrupted as a result of injury, sickness, death, mandatory evacuations due to weather or certain other perils beyond one’s control, the Travel Insurance offered through Red Sky may cover non-refundable payments and other identified costs made by Guest. All decisions as to whether to provide coverage are made exclusively by Red Sky. Surfside Realty plays no part in making decisions on claims filed by Guest to Red Sky. For questions about coverage, Guest should contact Red Sky. This Agreement should not be construed in any way as a guarantee by Surfside Realty as to what events may or may not be covered by Travel Insurance, as all such decisions are made exclusively by Red Sky. If a Guest declines Travel Insurance, a refund will not be given for any unforeseen event which impacts Guest’s vacation, including, but not limiting to, mandatory evacuations. If the Governor of South Carolina issues a mandatory evacuation order, state law, S.C. Code § 27-50-260, requires the Guest to comply with all evacuation orders. 

For further information on what is covered by a Travel Insurance Policy, please visit https://www.trippreserver.com for FAQs. 

If you have any questions regarding the insurance, please contact Red Sky directly at 866-889-7409. NO INSURANCE REFUNDS WILL BE GIVEN AT CHECK-IN.

All Surfside Beach rentals, Garden City Beach rentals, and Myrtle Beach rentals are completely furnished except for linens. Linen Rental is available; ask reservationists for details. The Premises is a privately owned dwelling with the Owner’s furnishings, and neither Surfside Realty nor the Owner shall be responsible for providing any additional furnishings or equipment not available presently on the Premises.

The Premises is smoke free. No smoking is authorized on any portion of the Premises whatsoever. This prohibition prevents any smoking inside the Premises, and it also prohibits smoking on any of the decks, porches, or balconies of the Premises. If smoking occurs on any portion of the Premises, Guest will be responsible for the costs of returning the Premises to the condition it was in before the unauthorized smoking occurred. Such costs may range from $150.00 to $10,000.00.

If Guest leaves the Premises in such a state as to require excessive cleaning, the Guest will be responsible for paying an excessive cleaning charge, which may range from $75.00 to $500.00, depending on the nature of the cleaning required. If Guest causes interior damage to the Premises, Guest will be responsible for the costs of any such repairs.Guest is not authorized to move furniture located inside or outside the Premises. If Guest does so, Guest will be responsible for paying reasonable costs associated with returning the furniture to its prior positions. Such costs range from $75.00 to $200.00. Guest is not authorized to remove any item from the Premises. If Guest does so, Guest will be responsible for the cost of replacing the item. 

No Campers, RVs, or Motorhomes are permitted to be parked at the Premises. Motorcycles, Trailers, or Golf Carts are not permitted at any condo complexes.  Agent will not be held liable for the ability or lack thereof to charge a rental or personal golf cart.

Guest understands that Owner may use exterior cameras (such as doorbell cameras) to secure the Owner’s property. These exterior cameras may be in use while Guest occupies the Premises. Use of indoor cameras or indoor audio recording devices is strictly prohibited while Guest occupies the Premises. If Guest has any questions about the use of cameras or recording devices on the Premises, Guest should contact Agent.

Guest assumes responsibility for keys distributed to them during their stay. A lost, missing, or broken key will result in a $15 charge per key. In the event the Guest is locked out of the Premises, a $60 lockout fee will be charged.

NO FIREWORKS of any are permitted on the rental property premises. GRILLING IS PROHIBITED on decks and balconies and underneath buildings.

HEATED POOLS

Houses advertised with a heated pool will be heated during the following time periods each year: March 1st through June 1st and September 1st through November 1st. Please note that pool heaters will not operate if the air temperature surrounding the heat pump drops below 55°F, and pool heat will only raise the water temperature 10 to 15 degrees warmer than the surrounding air temperature.We recommended adding pool heat to your reservation at the time of booking but it must be added no less than 72 hours from the day of check in and cannot be added after arrival.

 The standard fee for pool heating is $375 for electric systems or $500 for gas systems. A few of our premier homes with oversized pools carry a higher heating fee of $600 to $800. All pool heat fees must be paid in full before the service is added to the reservation.

 If a Guest would like to select pool heating, Agent recommends that Guest add pool heating at the time of booking. In order to receive pool heating, Guest must request and confirm their desire for pool heating at least seventy-two hours prior to check-in. If Guest fails to timely request and confirm pool heating, it cannot be added after arrival.

Agent does not guarantee the functionality of swimming pools, hot tubs, or pool equipment, such as pool heating systems. If, for whatever reason, pools, hot tubs, or pool equipment are not working or functioning during Guest’s stay, Guest shall not receive any type of refund. Guest assumes the risks that the pool, hot tub, or pool equipment may not be operational or functional during Guest’s stay. Should any issue arise during Guest’s stay with the performance of any of these items, Guest agrees to immediately report any and all such issues to Agent. Upon receiving a report of any such problems, Agent will work to correct any problems as soon as possible. Weather permitting; pools are cleaned up to twice per week during Guest’s stay. Rules may differ for shared pool complexes. Pool heat is seasonal (not offered year-round), upon request and requires payment of an additional fee

NOTE: Although every precaution is taken, errors in prices and descriptions do occur. We reserve the right to correct such errors. All rental rates, furnishings and equipment are subject to change without notice.

NOTE: Every rental unit is privately owned and reflects each owner's individual taste and requirements. The condition of the property varies according to the age of the property and care given by the individual owner. If you have specific standards or requirements, we advise personal inspection of the rental unit prior to making your reservation.

WE ARE UNABLE TO MAKE SUBSTITUTIONS OR REFUNDS UPON YOUR ARRIVAL

In the event that the property you are renting is on the market for sale, we may find the need to show the property during your visit. We will make every effort to schedule the showing at a convenient time and not interrupt your vacation.

CHECK for the following items that may be needed during your stay: salt, pepper, sugar, kitchen towels, coffee filters, paper towels, toilet paper, trash bags, soap, washing detergents, cleaning products and coat hangers. These items are NOT provided by the owner or the rental agent.

Dogs only are allowed only in properties that are listed as Pet Friendly.  Absolutely no pets are allowed in properties not listed as Pet Friendly.  Each pet friendly property is allowed a maximum of 2 pets per reservation. Guests agree to pay a charge of $150.00 if animal waste is not disposed of properly.

Guest must pay a pet fee for all pet friendly properties. If the reserved Premises is pet friendly, the fee is automatically added to the reservation. The pet fee is $300 per pet per week. This fee is non-refundable and mandatory whether or not a pet is present. The only pet allowed in pet friendly properties are dogs. A maximum of two dogs are allowed in pet friendly properties. No pets are allowed in any condominiums. Dogs are not allowed on the beach year-round in Surfside Beach or Garden City Beach. Guests should refer to the Chamber of Commerce’s website for additional information regarding dogs on the beach.

If a Guest brings or allows a pet to enter a non-pet friendly Premises, Guest will be responsible for paying for all costs associated with returning the Premises to the condition it was in before the unauthorized pet was present on the Premises.  Guest is required to pay $1,000.00 per animal to return the Premises to the condition it was in prior to the unauthorized pet. 

All equipment in each rental unit should be in working order. Please report any inoperative equipment to our office promptly! We will make every reasonable effort to have the repairs made as soon as possible. NO REDUCTION, REBATE OR REFUND of rent will be issued for any mechanical failure of air conditioning/heat, dishwasher, refrigerator, disposal, TV, washer/dryer or other appliances, or Elevators. NOTE: Service request called in after 5 P.M. may NOT be handled until the following day.

FOR EMERGENCY AFTER HOURS: 843-626-4078

In Season: 9:00 AM - 5:00 PM Weekdays, 9:00 AM - 7:00 PM Saturday, 10:00 AM to 2:00 PM Sunday

Off Season: 9 AM - 5:00 PM Weekdays, 10 AM - 2:00 PM (Subject to Change) Saturday, CLOSED Sunday

Advance Tentative Reservations. Guest may desire to stay at the same Premises during the same week the following year. If Guest wishes to do so, Guest must timely pay an Advance Tentative Reservation fee to reserve the Premises for the same week the following year. The Advanced Tentative Reservation fee for condos is $50.00. The Advanced Tentative Reservation fee for houses is $100.00. The Advanced Tentative Reservation fee only reserves Guest’s right to the Premises on the reserved dates and DOES NOT apply to the rental rate for the Premises for the following year. Guest must pay the Advance Tentative Reservation fee by Tuesday after check-out. Personal checks are accepted for advance reservations if received thirty days prior to arrival. If Guest fails to timely pay the Advance Tentative Reservation fee, Guest risks losing the ability to rent the Premises the following year. The Advance Tentative Reservation fee is not transferable and will be refunded only if the requested condo or home is not available for occupancy on the reserved dates. Guests who pay an Advanced Tentative Reservation fee will be required to pay a deposit for the Property two weeks after they receive the Deposit Request Agreement via email. The Deposit Request Agreement will be sent when Agent publishes the Premise’s rental rates for the following year.

Accepted Forms of Payment. Reservations can be paid with cash, traveler’s checks, cashier’s checks, bank issued money orders, personal checks, e-checks, or credit card. E-checks and personal checks are NOT accepted within 14-days of arrival. Reservations paid with a credit card will have a one-time 3% service fee taken at the time of payment. The 3% service fee is calculated off the total amount due. Credit card service fees are nonrefundable.

Surfside Realty Co., Inc. will not be responsible for personal items Guests may leave outside or inside the Premises. However, Agent will make reasonable efforts to locate left items of importance and return to Guest at the Guest’s expense. If you request us to pick up and mail items to you, if found, your credit card information will be required for us to mail items to you. Items will only be held for 30 days after you check out. After the 30 days we will donate the items to local.

Most of our unit owners maintain a locked closet and/or utility room in their unit for storage of personal possessions. Please respect these locked closets and utility rooms. They ARE NOT included in your rental.